Shipping and Returns

Our Satisfaction Guarantee:

At Ki Pop LLC, our top priority is making you smile with every delicious bite of our handcrafted gourmet popcorn. If you’re not completely satisfied with your order for any reason, please don’t hesitate to contact us at info@kipop.shop. We’ll work hard to find a solution that makes you happy, which may include a refund or store credit.

Refunds

While we strive for perfection, there are a few situations where a refund may not be applicable:

Incorrect Orders: We recommend double-checking your order confirmation before submitting it. However, if you do receive the wrong item or quantity, please contact us immediately and we’ll fix it right away.

Delivery Issues: If a delivery fails due to an incorrect address provided by the customer, re-routing requests, or recipient unavailability, we’ll work with you to find the best solution. Improper Handling: Unfortunately, we cannot offer refunds for product quality issues arising from improper handling by the recipient.

Here’s what we ask:

Please do not return any products, opened or unopened. Contact us as soon as possible if you encounter any issues with your order.

Shipping Restrictions

Freshness Guarantee

To ensure you receive our handcrafted popcorn at its peak of deliciousness, we currently ship within the continental United States only. We apologize for any inconvenience this may cause. For inquiries about shipping to Alaska or Hawaii, please contact us at info@kipop.shop.

Additionally, to maintain freshness, we cannot ship to P.O. boxes or APO/FPO addresses at this time.